Refund policy

RIGHT OF WITHDRAWAL

For any return within the framework of the right of withdrawal, the procedure below must be followed in full:

The Customer must declare his return from the customer area under the heading MY ORDERS and attach the email received to the package. No return can be accepted without this document.
Products must be returned in their original packaging, with their label and any accessories, in perfect condition to :

Kuehne + Nagel Bât 3 BIGBLUE DPHA
Avenue Louis Renault -Bât 3-Cell 5
ZAC du val Bréon
77610 CHÂTRES, FR

- For orders shipped outside mainland France, return shipping costs are the customer’s responsibility.

- For orders placed During the Outlet (from 28 October to 2 November inclusive) and shipped to mainland France, return shipping costs are the customer’s responsibility. The prepaid return label is not provided. You may use any courier of your choice, except Mondial Relay, to send the parcel to the address provided in the return confirmation email.

- For orders placed outside the Outlet period (before 28 October or after 2 November) and shipped to mainland France, return shipping costs are free via Mondial Relay.

The Customer has a period of fifteen (15) calendar days from the date of receipt of their order to return the Products ordered, without having to provide a reason or incurring any penalty.

Subject to the above conditions, The OZ will reimburse the Customer for the amount of the order including VAT (price of the Product and delivery costs). The Customer's bank account will be credited with the said amount within fourteen (14) days of receipt of the Products by The OZ.